After-sales service purpose
1、After-sales department is the second window of communication between the company and customers, accepting all customers' complaints about quality, responsible for the investigation, confirmation and analysis of customer complaints, and formulating reply reports.
2、Responsible for after-sales product confirmation and analysis of defective products, as well as customer responsibility for defective products to the site offer matters.
3、Responsible for the client data collection, collation, for exceeding the standard of the bad phenomenon issued [quality exception notice], the problem will be notified to the relevant responsible departments for processing.
4、Responsible for the establishment of the file of repaired products (return/replacement quantity, test judgment report and return analysis records, etc.)
5、Responsible for the return of good repair products.
6、Have the right to communicate with customers on behalf of the company on matters of product after-sales service procedures. Obliged to assist the company's relevant departments to the customer site investigation, confirm the problem and related consulting services.
7、Responsible for the monthly, annual customer return defective products processing summary, the abnormal problem of exceeding the standard issued [quality different notice] and the organization of relevant departments to hold a special meeting, put forward improvement preventive measures.
Purpose ：
Timely and accurate understanding of the status of the product after-sales, customer feedback on the situation, quickly organize the company's relevant functional departments to analyze, research, put forward effective solutions, so that customers enjoy the company's quality service.